Help & Questions
🛍️ Order & Shipping
Q: How long does shipping take?
A: Most orders arrive within 7–15 business days, depending on your location. Tracking details will be sent via email once your order ships.
Q: How do I track my order?
A: You’ll receive a tracking number by email within a few days of purchase. You can track it directly through our Order Tracking page or via the courier link provided.
Q: My order hasn’t arrived yet — what should I do?
A: Please double-check your tracking link first. If your order shows no movement for 10+ business days, contact us at support@therechargehub.com, and we’ll investigate right away.
đź’¸ Returns & Refunds
Q: Can I return my product?
A: Yes — we accept returns within 30 days of delivery as long as the product is unused, in original packaging, and in sellable condition.
Q: What if my item is damaged or faulty?
A: Please email support@therechargehub.com within 7 days of receiving it, including clear photos or a video, and we’ll replace or refund it.
Q: How long does a refund take?
A: Once approved, refunds are processed within 5–10 business days to your original payment method.
⚙️ Product Questions
Q: Are your products tested for quality?
A: Yes — every supplier we work with goes through a quality check to ensure safe, reliable, and effective products.
Q: Do you offer warranty?
A: Some products come with a manufacturer warranty. Check the product description or contact us for details.
Q: What if I ordered the wrong item?
A: Email support@therechargehub.com as soon as possible — if the order hasn’t shipped, we’ll update it right away.
đź’¬ Other Questions
Q: How can I contact you?
A: You can reach us anytime at support@therechargehub.com — our team usually replies within 24 hours (Mon–Fri).
Q: Where are you located?
A: We’re proudly based in Australia, with global fulfillment partners to ensure fast delivery and high-quality service.
Q: Do you offer discounts or promotions?
A: Yes — join our email list or follow us on TikTok to get exclusive offers, product drops, and recovery tips.
⚡ Still Need Help?
If your question isn’t covered here, please contact us directly:
đź“© Email: support@therechargehub.com
📅 Hours: Monday–Friday, 9 AM–5 PM (AWST)